HWASUNG

Customer Support

The Customer Support Center provides real-time customer service, ensuring that the entire process—from service request to completion—is managed and supported in real-time.
Through branches and customer support teams located nationwide, we provide swift and accurate responses.
Our efficient parts center supplies necessary parts within 48 hours.
We continuously pursue business innovation to deliver the service our customers expect.
We are dedicated to ensuring our customers’ happiness, peace of mind, and success through relentless effort.

Technical Consultation
Parts Order
Claim received
Dispatch service
Regular inspection
service
Other inquiries

Integrated call center

We operate an integrated call center for smooth customer support and service response. 1566-8089

Extension number information

1
Extension number information
2
A/S inquiry
3
Part Inquiry
5
Forwarding inquiry
0
Other inquiries

Customer Service
Representative number : 1566-8089
Operating Hours
Weekday : 08:30 ~ 18:00
public holiday/Sat. : 09:00 ~ 16:00
Night time : E-mail(shkoh@hwasung.co.kr), Kakao Talk operation
Acceptance of Kakao A/S
Service reception and progress guidance
Available 24 hours a day, 365 days a year
How to accept notification messages : 0000 /
Kakao Plus friend

Customer Inquiry Response Procedures

Customer Voice Receipt

Hwaseong Laundry Machine always listens to customers' valuable opinions and suggestions through various separate channels along with customer support calls (Call Center, 010).

Customer's voice
1566-8089

Customer Complaints or Suggestions
Actively accept
under the supervision of the CEO
We resolve it quickly.
Happy call
010-9636-5565

After installing equipment and completing A/S and B/S services
on the quality of service of Hwaseong washing machine
To hear customer complaints or suggestions
The "executive" is calling to confirm.
E-mail
hswm1980@hwasung.co.kr

Receive customer's sound directly
via e-mail.