For anything beyond basic self-maintenance, please receive prompt and accurate support
from our headquarters customer support team and local branches through professional engineers.
Frequently Asked Questions
Q. The washing machine does not turn on.
A. Check if the main circuit breaker is ON/OFF
- Check the main circuit breaker power ON/OFF at the site
A. Check if the fuse in the relay board is blown
- Open the electric box on top of the washing machine and check the fuse for any blown areas
A. If the power switch on the control panel is defective
- If the control panel button is unresponsive, consider replacing the control panel (recommend A/S request)
A. If there is an issue with the connection cable between the control panel and the relay board
- Check if the cables connected to the control panel and the relay board on top of the washing machine are properly reconnected and check for damage (replace the cable if damaged)
A. Check if the connection cables are properly connected and if there is any short circuit in the relay board
- Open the electric box on top of the washing machine and check for any short circuits (if a short is found, recommend replacing the relay board with A/S request)
Q. The washing machine turns on, but water is not filling
A. Check if the main water valve is OFF/ON
- Check the main water valve ON/OFF at the site
A. If there is an issue with the water inlet valve
- If you hear a click sound but water is not filling, clean the main valve. If you don't hear the click sound, it might be an electrical issue (replace the valve)
A. If there is an issue with the relay board
- Open the electric box on top of the washing machine and check if the relay board is disconnected or short-circuited (if there is a short or disconnection, replace the relay board)
A. If there is an issue with the water level sensor (check if the water level sensing hose is properly connected)
- Check if the water level sensing hose is properly connected or press it to check for pressure (if it is connected correctly and the pressure is normal, request A/S)
Q. There is noise and vibration during washing, rinsing, or spinning.
A. If the shock absorber is ruptured
- Open the bottom of the washing machine or remove the shock absorber at the back and check both sides by pressing on them
A. If there is an issue with the motor bearing
- If noise occurs after removing the motor belt, replace the bearing
A. If there is an issue with the spindle bearing
- If noise occurs when manually rotating the basket after removing the motor belt (request bearing replacement)
A. If the spring is broken
- Check the spring on top of the washing machine, and if it is broken, request a spring replacement
A. If the motor mounting bolts are loose
- Check the bolts on the back of the washing machine
A. If the motor die is broken
- Check the motor die on the back of the washing machine
A. If the spindle locking bolts are broken
- If you notice any looseness or issues with the bolts during washing, replace the bolts (request A/S)
Q. Water fills, but washing doesn't occur, and the machine stops with an alarm during spinning!
A. If the vibration limit sensor is triggered
- This occurs when laundry is unbalanced during balancing, leading to a 3-error alarm and stopping for safety. Make sure to load an appropriate amount of laundry
A. If there is a drain issue causing the inverter alarm
- Foreign objects may have blocked the drain clog or drain pipe. If cleaning the drain clutch does not resolve the issue, the drain clutch may be faulty (request A/S)
A. If there is an issue with the motor
- Check the motor at the back of the washing machine and replace it if there is an operational issue (request A/S)
A. Check if the motor operates normally and verify if the belt connecting the drum and motor is intact
- Check the belt shown in the picture on the back of the washing machine
Q. What does the error code on the panel mean?
Er-In: Inverter issue (check the inverter error code and contact the head office)
Er-SE: Water level sensor issue (check the water level sensor wiring connector) (check for clogging or disconnection of the water level sensor tube)
Er-L1, L2: Excessive vibration issue (check and adjust the limit sensor bracket) (check for issues with the limit sensor) (inspect the shock absorbers and springs for damage)
Er-uu: Water supply issue (check if the water valve is stuck) (check if the water inlet valve is operating) (check the relay board's cold/hot water terminals and voltage) (inspect the control panel and water level sensor)
Er-dn: Drain issue (inspect and clean the drain clutch) (check the control panel and relay board)
Er-OH: Overheating issue (check the temperature sensor) (check and replace the steam valve) (verify the temperature setting on the control panel)
Er-d1, d2: Door sensor issue (check for issues with the front and rear door sensors) (check and replace the door lock cylinder)
Er-03: Emergency signal input (release the emergency switch, inspect the emergency switch wiring)
Er-01: Temperature sensor issue (check the temperature setting on the control panel) (inspect the temperature sensor)
Er-11: Communication signal issue (replace and check the panel, relay board, and communication cables)
Er-rc: Communication signal issue (replace and check the panel, relay board, and communication cables)
Er-FU: Fuse blown (check if the fuse in the relay board is blown, inspect and replace the motor forced fan if necessary)
Q. The water fills, but the drum doesn't move.
A. If the drive belt is broken (inspect and replace)
A. If there is an issue with the drive motor (inspect and replace)
A. If there is an issue with the inverter, check and reset the parameters
A. If there is an issue with the water level sensor (clean and replace)
A. Check if the relay board and cables are functioning properly (replace if necessary)
Driving related
Q. The washing machine does not turn on.
A. Check if the main circuit breaker power is OFF/ON.
A. Check if the fuse in the relay board is blown.
A. If the control panel power switch is defective.
A. If there is an issue with the cable connecting the control panel and relay board.
A. Check if the connection cables are properly connected and check for any short circuits in the relay board
Q. The washing machine turns on, but the operation buttons do not work. (Noise occurs on the touch panel, touch sensitivity is low)
A. The operation button on the control panel is defective, causing failure to operate.
A. The failure to operate is caused by issues with the control panel, relay board, or connection cables.
A. The failure to operate is caused by the loss of settings in the touch panel.
A. Check if the door lock (large) is engaged.
A. Check if the touch panel and PLC are normal (inspection or replacement may be needed).
Q. The washing machine turns on, but no water is filling.
A. Check if the main water valve is OFF/ON.
A. If there is an issue with the water inlet valve (clean or replace).
A. If there is an issue with the relay board.
A. If there is an issue with the water level sensor.
Q. Water keeps switching from filling to draining, and water keeps draining out.
A. Check for foreign objects in the drain unit (washing machine internal drain valve) that may prevent the valve from closing properly (clean or inspect).
A. If the rubber hose of the drain unit (washing machine internal drain valve) is torn (replace).
Q. The water level is irregular compared to the set level.
A. If there is an issue with the water level sensor (clean or replace).
A. If detergent residue is blocking the connection between the outer drum and the water level sensor (clean).
A. If the water level setting has been changed (inspection).
Q. After the water filling is complete, the drum does not operate.
A. If the drive belt is broken (inspect or replace).
A. If there is an issue with the drive motor (inspect or replace).
A. If there is an issue with the inverter, inspect and reset the parameters.
A. If there is an issue with the water level sensor (clean or replace).
A. Check if the relay board and cables are functioning normally (replace if needed).
Water leakage related
Q. There is a leak from the water inlet line at the top of the washing machine.
A. If the water inlet line is improperly tightened (inspect).
A. If the water inlet line pressure is too high (inspect).
A. Check if the water inlet valve is functioning properly (clean or replace).
A. Check if the strainer is damaged (replace).
A. Check if the water inlet hose is damaged (replace).
Q. There is a leak from the drain line of the washing machine.
A. If the drain hose is torn (replace).
Q. Water overflows from the washing machine!
A. The detergent amount may be too high, causing overflow.
A. The steam temperature may be too high.
A. If the water filling setting is incorrect on the control panel.
A. Check if the water inlet valve is functioning properly (clean or replace).
Q. Water is leaking from the inner drum.
A. If there is an issue with the water inlet valve, leading to a leak.
A. If water is leaking from the water inlet hose after filling.
A. Check for leaks in the bricks.
A. Check if the drum's inner components are damaged (replace).
Q. Oil is on the clothes after washing, causing issues.
A. If the oil seal (or rotating mechanical part) and bearing grease are leaking (replace, quick inspection needed)
Q. There is a leak from the washing machine door.
A. Check if the door gasket (door panel/rubber) is functioning properly.
A. If the door gasket has hardened, causing a decrease in shrinkage and dirt accumulation.
A. Adjust the height of the door to modify the door's strength.
Q. Black foreign substances come out after washing.
A. If washing residue is stuck in the outer drum.
A. If the outer drum's paint has chipped off (replace).
Related to dehydration
Q. An error occurs when transitioning from rinse to spin.
A. If there is an issue with the control panel.
A. If the vibration limit sensor is triggered.
Q. Warning sounds during spinning, and operation suddenly stops!
A. If the vibration limit sensor is triggered.
A. If draining is not occurring, causing the inverter alarm.
A. If there is an issue with the motor.
Q. Spinning is not happening, or there is still a lot of water left in the laundry after spinning.
A. If the spin speed has been reduced on the control panel.
A. If there is an issue with the motor.
A. If the inverter's setting has been changed or the inverter needs to be replaced.
Noise vibration related
Q. Noise and vibration occur during washing, rinsing, or spinning.
A. If the shock absorber is ruptured.
A. If there is an issue with the motor bearing.
A. If the spindle bearing is malfunctioning.
A. If the spring is broken.
A. If the motor die bolts are loose.
A. If the motor die is damaged.
A. If the spindle locking bolts are broken.
Other
Q. Fabric softener is not being dispensed during rinsing.
A. If there is an issue with the fabric softener dispenser motor.
A. If the fabric softener dispenser setting is not configured.
A. If the fabric softener is missing.
A. If there is an error in the panel program settings (rinse cycle frequency, time adjustments).
Q. There is a burning smell when the washing machine operates.
A. Inspect the electrical components (relay board, magnet, etc.).
A. Check for issues like a broken or detached belt.
A. Check the motor's electrical connections and verify if the motor is functioning properly.
Q. An error code appears on the washing machine. What is the issue?
| Error Code | Cause | Method of action |
|---|---|---|
| Er-In | Inverter issues | Check the inverter error code and contact the manufacturer |
| Er-SE | Water level sensor issues | Check the water level sensor's wiring connector |
| Check for blockages or disconnections in the water level sensor tube | ||
| Er-L1, Er-L2 | Excessive vibration issues | Inspect and adjust the limit sensor bracket |
| Check for issues with the limit sensor | ||
| Inspect for damage to the shock absorbers and springs | ||
| Er-uu | Water supply issues | Check if the water inlet valve is stuck |
| Check if the water inlet valve is operating | ||
| Check the relay board's cold/hot water terminals and voltage | ||
| Check the control panel and water level sensor | ||
| Er-dn | Drain issues | Inspect and clean the drain unit |
| Check the control panel and relay board | ||
| Er-OH | Overheating issues | Inspect the temperature sensor |
| Inspect and replace the steam valve | ||
| Check the control panel's temperature settings | ||
| Er-d1, Er-d2 | Door sensor issues | Check the front and rear door sensors |
| Inspect and replace the door lock cylinder | ||
| Er-03 | Emergency signal issues | Release the emergency switch and inspect the emergency switch wiring |
| Er-01 | Temperature sensor issues | Check the control panel's temperature settings |
| Inspect the temperature sensor | ||
| Er-11, Er-rc | Communication signal issues | Inspect and replace the panel, relay board, and communication cables |
| Er-FU | Fuse blown | Inspect the fuse in the relay board and check the motor's forced fan |
Frequently Asked Questions
Q. The dryer doesn't turn on.
A. If the main breaker or the breaker inside the equipment is turned off
- Check the main breaker in the facility, confirm ON/OFF
A. Check for a blown fuse in the relay board
- Open the electrical box on top of the dryer and check for a blown fuse as shown in the picture (if hard to see, use light to confirm)
A. If there's a malfunction in the control panel
- Reconnect the cables behind the control panel and check if the cable connected to the relay board on the top of the dryer is damaged (if damaged, replace the cable or request service to replace the control panel)
A. Check if the dryer breaker is open/closed
- When opening the electrical box on top of the dryer, confirm if the breaker is ON/OFF as shown in the picture
Q. The dryer drum makes strange noises when rotating.
A. If there’s an issue with the bearing shaft
- After removing the motor belt, manually rotate the basket and check for noise (service request for bearing replacement)
A. If there’s an issue with the Garshawood bearing
- After removing the motor belt, manually rotate the Garshawood and check for noise (service request for bearing replacement)
A. If there's an issue with the drive motor
- Check the motor at the back of the dryer, and if there are operational issues, replace the motor (service request)
A. If the rear panel of the basket has fallen off
- Check if there's any play at the marked section of the basket in the dryer as shown in the picture, and if play occurs, request service
Q. The drying temperature is too high compared to the set temperature.
A. Press the air circulation button twice on the front of the machine to check if the air circulation fan is working clockwise
- Check if the air circulation fan at the bottom of the dryer is working clockwise as shown in the picture
A. Check if the steam supply valve is operating normally
- Check the steam supply valve within the facility
A. If there’s an issue with the spindle bearing
- After removing the motor belt, manually rotate the basket and check for noise (service request for bearing replacement)
A. Check if the exhaust is functioning properly
- Check if the exhaust pipe is heated during drying, and check the airflow at the exhaust opening; if there’s no heat or weak airflow, clean the bottom filter and confirm air circulation fan operation
A. Replace the electronic valve
- If you hear a click sound during operation but it doesn’t work, clean the main valve; if no click sound occurs, it’s an electrical issue (valve replacement)
A. Check if the temperature sensor is operating normally and reposition it
- After removing the temperature sensor as shown in the picture, apply heat to check if it operates (if repositioning is needed, request service)
Q. The drying temperature is too low compared to the set temperature, and the drying isn’t working.
A. Check if the steam supply valve is operating normally
- Check the steam supply valve within the facility
A. Check if the dryer heater / carbon steel is functioning properly
- Dryer heater: Check the upper heat terminals with an electrical tester (conduct electrical resistance test)
- carbon steel: open the dryer and check the upper part inside the drum (if there's no light, request service to replace it)
A. Replace the electronic valve
- If you hear a click sound during operation but it doesn’t work, clean the main valve; if no click sound occurs, it’s an electrical issue (valve replacement)
A. Check if the temperature sensor is operating normally and reposition it
- After removing the temperature sensor as shown in the picture, apply heat to check if it operates (if repositioning is needed, request service))
A. If the temperature thermo setting is too low, reset it to a higher temperature
- Adjust the dial shown in the picture to a higher setting
Q. An error (code) has occurred, what is the problem?
Er-0 : Two temperature sensors input error (replace IN and OUT LET temperature sensors)
Er-1 : One temperature sensor error (replace IN LET temperature sensor)
Er-2 : Two temperature sensor error (replace OUT LET temperature sensor)
Er-3 : Emergency stop (release the emergency stop button)
Er-4 : Door open (door open error during operation)
Er-6 : Fan overload (clean dust from the cooling fan behind the fan motor, then stop the equipment and restart after 10 minutes)
Er-7 : Motor overload (clean dust from the cooling fan behind the drive motor, then stop the equipment and restart after 10 minutes)
Er-8 : Overheating error (automatically switches from hot air to cold air, and after the temperature drops, the error message disappears automatically)
Er-10 : Door open (check if the door is closed and check the door sensor)
Er-11 : Communication error (turn off the power and turn it back on after 10 minutes to run)
Dor Door open (occurs only during tilting operation)
Driving related
Q. The dryer doesn't turn on.
A. If the main breaker or the equipment’s breaker is turned off
A. If there’s a malfunction in the control panel
A. If there’s an issue with the connection between the control panel and the relay board
A. Check the dryer breaker for open/close
Q. The dryer power turns on, but it doesn’t work when I press the buttons.
A. Check if the main breaker in the workplace is open/closed
A. Check if the dryer breaker is open/closed
A. Check if the connection cables are properly connected
A. Check for a short in the relay board, panel issues, etc.
Q. The dryer power and panel seem fine, but the drum doesn’t rotate.
A. Check if there’s an issue with the Garshawood, pulley, or bearing (replace)
A. Check if the belt is broken and if the tension is correct (replace)
A. Check if the motor is operating
A. (For inverter models) Check the RPM and reset the values
Noise-related
Q. There’s a (buzzer) warning sound from the dryer panel.
A. If drying is complete
A. If an error occurred (check the panel)
Q. The dryer drum makes strange noises when rotating.
A. If there's an issue with the shaft or bearing
A. If there’s an issue with the Garshawood bearing
A. If there’s an issue with the drive motor
A. If the rear panel of the basket has fallen off
Water leakage related
Q. Water is leaking from the steam dryer valve or trap.
A. If there’s a defect in the valve/trap joint
A. If there’s an issue with the valve/trap
A. Check if the radiator is functioning properly
Q. Water is leaking from the dryer bottom filter (mesh).
A. Check if the steam dryer radiator pipe is broken
A. Check if the air circulation fan is functioning properly
A. Check if the exhaust is functioning properly (clean)
Related to steam
Q. Steam is not supplied, and drying isn’t happening.
A. Check if the steam main valve is open / the boiler is functioning properly
A. Check if the steam inlet valve on the equipment is operating normally
A. Check for issues with the relay board
Temperature related
Q. The drying temperature is too high compared to the set temperature.
A. Check if the air circulation fan is rotating clockwise
A. Check if the steam supply valve is functioning properly
A. Check if the exhaust is functioning properly
A. Clean the temperature sensor and replace the electronic valve
A. Check if the temperature sensor is operating normally and reposition it
Q. The drying temperature is too low compared to the set temperature, and drying is not happening.
A. Check if the steam supply valve is functioning properly
A. Check if the heat source equipment (dryer heater / carbon steel) is working properly
A. Clean the temperature sensor and replace the electronic valve
A. Check if the temperature sensor is operating normally and reposition it
Other
Q. Smoke and soot are coming from the dryer.
A. If dust has burned due to not cleaning the dryer interior
A. If the drive belt has broken and the drum can’t rotate
A. If the air circulation fan is rotating in the reverse direction and exhaust isn’t functioning properly
A. Check the electrical connections of the motor and if the motor is functioning properly
A. Check if the heat source supply device is functioning properly (inspection, replacement)
Q. An error code appeared on the dryer, what’s the issue?
| Error Code | Cause | Method of action |
|---|---|---|
| Er-0 | Temperature sensor 2 input error | Replace IN and OUT LET temperature sensors |
| Er-1 | Temperature sensor 1 error | Replace IN LET temperature sensor |
| Er-2 | Temperature sensor 2 error | Replace OUT LET temperature sensor |
| Er-3 | Emergency stop | Release the emergency stop button |
| Er-4 | Door open | Door open error during operation |
| Er-6 | Fan overload | Clean the cooling fan behind the fan motor, stop the equipment, and restart after 10 minutes |
| Er-7 | Motor overload | Clean the cooling fan behind the drive motor, stop the equipment, and restart after 10 minutes |
| Er-8 | Overheating error | Automatically switches from hot air to cold air, and after the temperature drops, the error message disappears automatically |
| Er-10 | Door open | Check if the door is closed and check the door sensor |
| Er-11 | Communication error | Turn on the power 10 minutes after power off and operate |
| DOR | Open Door | Only occurs during tilting operation |
Frequently Asked Questions
Q. The power does not turn on.
A. Check if the main breaker in the workplace is open/closed
A. Check if the panel (relay board) is functioning properly
- Reconnect the cables behind the control panel and the side relay board as shown in the picture, and check for any damage (replace the cable if damaged)
Q. The air does not blow. / Steam circulation and air are not functioning.
A. Adjust the panel program / Training
- If the control panel buttons are not working, replace the control panel (service request)
A. Reset the panel program (reboot the power)
- Press the reset button on the control panel as shown in the picture (if it doesn’t reset after pressing, request service)
Pants topper
Q. The power does not turn on.
A. Check if the main breaker in the workplace is open/closed
A. Check if the panel (relay board) is functioning properly
Q. Water is dripping from the steam press body.
A. Check if the trap is functioning properly (clean or replace)
A. Check for any issues with the steam valve or radiator (inspection or replacement)
A. Perform preheating of the equipment before use (20 minutes)
A. Check if the steam iron is functioning properly (check for cracks and replace if necessary)
A. Check if the copper pipe connecting the iron is damaged (inspect and replace the copper pipe)
Q. The iron (press) separates at the start. / The ironing board does not grab the fabric.
The iron starts to fall off in the middle of use. / It cannot grab the bottom part and comes off..
A. Check if the foot switch is functioning properly
A. Check if the air sole is working properly
A. Check if the steam press waist cylinder is functioning properly
A. Inspect and replace the photo sensor
A. Check if the upper and lower cylinders of the steam press are functioning properly
Unit (top)
Q. The power does not turn on.
A. Check if the main breaker in the workplace is open/closed
A. Check if the panel (relay board) is functioning properly
Q. The shoulder of the upper garment is not opening.
A. Inspect the shoulder joint and spring of the unit (replace if necessary)
Q. Steam is leaking.
A. Inspect and replace the steam valve
A. Inspect and replace the radiator
A. Inspect the steam tank of the unit
Q. The air does not blow. / Steam circulation and air are not functioning.
A. Adjust the panel program (repeating volume adjustment) training
A. Reset the panel program (reboot the power)
Q. The main cylinder rises and falls randomly.
A. Check if the air sole is functioning properly
A. Inspect the in/out lines of the main cylinder (other than speedy lines)
Frequently Asked Questions
Q. The roller does not rotate.
A. Check if the main breaker in the workplace is open/closed
A. Check if the roller breaker is open/closed
- Check if the roller side breaker is ON/OFF
A. Check for inverter errors
- Check the error code on the inverter display next to the breaker and submit a service request if necessary
Q. Heat efficiency is low. / Even when the roller is turned, wrinkles are not being removed properly.
A. Check if the trap is functioning properly (clean or replace)
- there is water leakage around the trap or if the steam quality is poor, disconnect the trap and inspect. Clean the mesh inside the trap (it may not work properly after reassembling due to pressure issues, so we recommend submitting a service request)
A. Check if the roller shaft has any play
- Check if there is any play at the location shown in the picture, and if there is, either tighten the bolts at the indicated position or loosen the bolts on the side of the roller as shown in the picture, and adjust the position.
Q. The roller does not rotate.
A. Check if the main breaker in the workplace is open/closed
A. Check if the roller breaker is open/closed
A. Check for inverter errors
Q. Foreign substances are coming out.
A. Clean the roller belt
Q. Heat efficiency is low. / Even when the roller is turned, wrinkles are not being removed properly.
A. Check if the trap is functioning properly (clean or replace)
Q. How should it be maintained? / Do I need to periodically add oil during use?
A. Periodic oiling of bearings (Brix) and gear reducer
Frequently Asked Questions
Q. The power does not turn on.
A. If the main breaker or the equipment’s breaker is off
- Check if the breaker in the workplace is ON/OFF and check the breaker in the Genesis electrical box at the top
A. If there is an issue with the control panel
- Reconnect the cables connected to the control panel and the relay board by opening the Genesis electrical box at the top and check for any damage (replace the cable if damaged)
Q. Drying is not working.
A. Check the high-pressure pressure gauge
- Check the pressure gauge on the upper part of the Genesis, located at the back. The pin inside the gauge should be in the red area for it to be normal (if not, submit a service request)
A. If drying is not working due to refrigerant shortage, check the cooler
- If you look at the back of the Genesis, the part inside the circle should be white for sufficient refrigerant. If it's transparent like in the picture, refrigerant needs to be recharged.
Q. An error keeps occurring after a certain point.
A. The error is due to modified settings. You will need to reset the settings.
- The settings vary depending on the workplace and the products being cleaned, so it is recommended to consult the person in charge and modify it accordingly (service request)
A. It is recommended to clean the filter or mesh.
- Open the part shown in the picture at the back of the product, and clean the mesh inside with a dry cloth or air gun. Do not clean it with water.
Q. When should the filter be replaced? Can I do it myself?
A. The filter replacement cycle is once a year for regular businesses and once every 10 months for special businesses like hotels.
- Open the valve shown in the picture at the back of the product, wait for 1 hour, then go to the front of the machine, remove the filter, wipe it with a dry towel, and install a new filter (2 pieces). Tighten the bolts, and when loosening, do it in order. After replacing the filter, add 50-60L of Sol Belt to the tank.
Q. The dryer does not turn on.
A. If the main breaker or the equipment’s breaker is off
A. If there is an issue with the control panel
A. If there is an issue with the wiring between the control panel and the relay board
Q. The dryer turns on, but when I press the operation buttons, it does not work.
A. If there is an issue with the control panel buttons
A. If there is an issue with the relay board
A. If there is an issue with the wiring between the control panel and the relay board
Q. The pressure reading on the pressure gauge seems unusual.
A. This occurs when gas is leaking or when there is a gas shortage. Check for a gas leak or refill the gas
Q. Drying is not working.
A. Check the high-pressure pressure gauge
A. If drying is not working due to refrigerant shortage, check the cooler
Q. An alarm goes off when transitioning from dehydration to drying.
A. Check the compressor and solenoid valve
Q. An error keeps occurring after a certain point.
A. The error is due to modified settings. You will need to reset the settings.
Q. There was no issue in spring, fall, or winter, but errors only appear in summer.
A. Check the water leg valve and adjust the opening direction to ensure that water drains more effectively
Q. Oil is not being recovered or added to the tank.
A. Repair is required for the air valve malfunction or motor failure (impeller loosening)
Q. An alarm keeps going off after using it twice.
A. Open the button trap and air filter.
Frequently Asked Questions
Q. The power does not turn on.
A. Check if the main breaker in the workplace is open/closed - Check if the main breaker in the workplace is open/closed
A. Check if the dry cleaner breaker is open/closed
- Open the electrical box at the top of the dry cleaner and check if the breaker is ON/OFF
Q. Check if the connection cable is properly connected
A. Check the cable connections at the back of the control panel and check the cable connection to the relay board in the electrical box at the top
Q. Check if there is any short in the relay board, or if there is an issue with the panel
A. Open the electrical box at the top of the dry cleaner and check for any short (if there is a short, replace the relay board and submit a service request)
Q. There seems to be vibration or noise.
A. Check if the product is level.
A. Check the condition of the spring supporting the outer shell of the product.
- Check the condition of the spring as shown in the picture at the top of the dry cleaner (if the spring is broken or has issues, submit a service request)
A. Check for oil leakage and the condition of the hydraulic shock absorber.
- Open the bottom or rear of the dry cleaner and check both shock absorbers by pressing them (if the shock absorber is damaged, replace it and submit a service request)
A. Check the wear and tension of the belt.
- Check the belt attached to the back or top of the dry cleaner
A. If there is excessive noise during dehydration, check the condition of the bearings.
- After disconnecting the motor belt, manually rotate the basket to check for noise (submit a service request if the bearing needs replacing)
A. Check if the bolts securing the shaft at the rear of the product are loose.
- Check the bolts at the back of the product as shown in the picture
Q. It seems like oil from the first tank is flowing into the second tank. / Oil is mixing between tanks in the oil washer.
A. Remove and clean the drain hose and piping shown in the picture. If oil continues to flow between the tanks, contact for a service request
A. Reset the panel program (training)
- Since resetting the panel program and training must be performed by our professional engineer, we recommend submitting a service request.
Q. The power is not turning on.
A. Check if the main breaker in the workplace is open/closed
A. Check if the dry cleaner breaker is open/closed
A. Check if the connection cable is properly connected
A. Check for any short in the relay board, or if there is an issue with the panel
Q. There seems to be vibration or noise.
A. Check if the product is level
A. Check the condition of the spring supporting the outer shell of the product
A. Check for oil leakage and the condition of the hydraulic shock absorber
A. Check the wear and tension of the belt
A. Check for any loosening of the bolts on the external cover that might cause vibration
A. If there is excessive noise during dehydration, check the condition of the bearings
*Method of checking: When manually rotating the basket in a stopped state, if a dull and loud noise is heard, it could indicate a bearing issue
A. Check if the bolts securing the shaft at the rear of the product are loose
Q. The oil washer is not working (the oil does not rise from the drain after filling, or it rises slowly)
A. Check if the drainage valve and drainage rubber are functioning properly (clean or replace)
A. Check the air hose and clean the air hose vent hole
A. Check if the pump is working properly
A. Check if the pre-set memory for oil filling has not been erased
A. The pressure gauge should maintain pressure below 1K for normal operation; if the pressure is higher, the oil may not rise properly
A. Check and replace the air hose, clean the vent hole of the air hose, and check the drainage valve and drainage rubber for normal operation (clean or replace)
Q. The oil washer is not working (after filling, the drum does not rotate)
A. Check if the panel, relay board, and cables are functioning properly
A. Check if the motor is working properly
A. Check if the belt is off-position, broken, or if the tension is appropriate
A. Check the inverter and reset the values
Q. Oil is leaking from the front door / Oil leaks from the door of the oil washer.
A. Check the condition of the door gasket
A. Check the door seal
A. Check if the handle of the door is worn or if the bolts are loose
A. Check if the glass part of the door is broken
A. Check if the door seal is loose and can move up and down
A. Replace the pump rubber (gasket)
Q. It seems like oil from the first tank is flowing into the second tank. / Oil is mixing between tanks in the oil washer.
A. Check if foreign substances are blocking the discharge valve (cylinder valve) and clean it
A. Check if foreign substances are blocking the discharge valve (solenoid valve) and clean it
A. Check if foreign substances are blocking the discharge valve (air valve) and clean it
A. Reset the panel program (training)
Q. Dehydration is not working.
A. Check if the drainage plug is functioning properly (clean or replace)
A. Check if the inverter is functioning properly (reset the values if errors occur)
Q. There is a bad smell after washing.
A. Check and replace the filter
A. Check and replace the washing oil (solvent oil)
